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Terms and Conditions

Terms and Conditions

Terms & Conditions

Last updated: July 13, 2020

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the website (the “Service”) operated by Distinct Wood Packaging (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Minimum Order

$100.00. A service charge of $10.00 applies on all orders under $100.


All Distinct Wood Packaging manufactured products’ prices are F.O.B. San Diego, California and prices are subject to change without notice.


Orders must be credit card or pre-paid: 100% down payment unless specified. Credit terms are available only by prior agreement. We will not ship to customers with past due accounts unless past due amounts and current order amount are paid at the time of the order. 2% finance charges per month will be added to all past due balances.


Distinct Wood Packaging ships throughout the United States and will gladly assist you with international shipments.

Carriers include, but are not limited to: UPS Ground, FedEx, the United States Postal Service (USPS) and common carrier freight lines (trucking). When selecting a shipping service, certain restrictions may apply and additional charges may result. Distinct Wood Packaging will in good faith exercise its best discretion when choosing the carrier for shipment, taking into consideration the timeliness of delivery and quality of delivery service.

Be sure to notify Distinct Wood Packaging of any shortage or container damage at the time of delivery. Claims for lost or damaged goods must be made by you with the delivering carrier, however, Distinct Wood Packaging will work with you and the carrier to settle claims quickly and in a satisfactory manner.

It is the responsibility of the customer to verify the shipping address is correct prior to submitting the order. Customer may incur additional charges to have the shipping address changed if it is incorrect. Distinct Wood Packaging is not responsible for any charges due to customer error.


If you are not happy with your purchase, we will gladly accept returns within 7 business days from date of receipt of your order. All items returned must be in good, resalable condition. Return shipping costs are the responsibility of the customer. We will not issue a refund if the returned items are damaged, used, or altered in any manner. Items cannot be returned after 7 business days from the receipt of the original order.

If you receive items that are damaged or missing upon arrival within 7 business days from receipt, please contact us immediately at 619.416.7710. We will either replace the damaged items OR offer a refund of the merchandise amount at our discretion. Please do not return the damaged items before you have had a chance to contact us first.

If the item(s) received are a result of our error, please give us a call immediately at 619.416.7710.


Once your return is received, we will inspect the item(s) to make sure they are in good, resalable condition. A refund, less the shipping costs and less the $10.00 service charge (if applicable) will be issued to your credit card (or original form of payment) within 10 to 15 business days after receipt and inspection of your return.


When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Distinct Wood Packaging and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Distinct Wood Packaging.

Distinct Wood Packaging has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Distinct Wood Packaging shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.


Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United States without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.